Terms of service

1. About these terms
These Terms of Service govern your use of the iGet HQ website and the purchase of products from our online store. By accessing or using our website and placing an order, you agree to be bound by these terms. If you do not agree, please do not use the site.

We may update these terms from time to time. Changes take effect when posted on this page. Your continued use of the site after changes are posted constitutes acceptance of the updated terms.

2. Who we are
iGet HQ is an Australian-based online retailer. We operate a local warehouse within Australia and ship orders to addresses across the country. Our contact email is [email protected].

3. Eligibility to purchase

• You must be at least 18 years of age to browse and purchase from this website.

• By placing an order, you confirm that you are 18 or older and that it is lawful for you to receive the products you have ordered at your delivery address.

• We use age verification checks. If we are unable to verify your age, we may cancel your order and issue a refund in accordance with our Order Cancellation Policy.

4. Product information
We take care to describe products accurately, including images, specifications, and compatibility. However, product packaging and manufacturer details may vary slightly from what is shown on our site. Product images are for illustration purposes.

Products sold by iGet HQ are intended for personal use only. We do not supply for commercial resale unless a separate wholesale agreement is in place.

5. Pricing and payment

• All prices are in Australian Dollars (AUD) and include GST where applicable.

• Prices are subject to change without notice, but changes will not affect orders already confirmed.

• We accept the payment methods displayed at checkout. Your payment details are processed securely and we do not store full card data.

• You must provide accurate billing information. If a payment is declined or flagged for review, we may delay dispatch until the issue is resolved.

6. Orders and acceptance
An order confirmation email confirms we have received your order, not that it has been accepted. A binding agreement is formed when we dispatch your order. We may cancel any order if we suspect fraud, a pricing error, or if the product is unavailable, in line with our Order Cancellation Policy.

7. Shipping and delivery
All orders are dispatched from our Australian warehouse. Shipping timeframes, rates, and age verification on delivery are governed by our Shipping Policy, which forms part of these terms.

8. Returns, refunds and cancellations
Returns, refunds, and cancellations are handled according to our Returns & Exchanges Policy, Refund Policy, and Order Cancellation Policy. Nothing in these terms limits your rights under the Australian Consumer Law.

9. Intellectual property
All content on the iGet HQ website — including text, graphics, logos, images, product descriptions, and software — is owned by or licensed to us and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

10. Limitation of liability
To the maximum extent permitted by law, iGet HQ will not be liable for any indirect, incidental, or consequential loss arising from your use of this website or the purchase of our products. Our liability for any claim relating to a product is limited to the purchase price of that product or, where required by the Australian Consumer Law, to a replacement, repair, or refund.

11. Indemnity
You agree to indemnify iGet HQ from any claim, loss, or damage arising from your breach of these terms, your misuse of the website, or your violation of any law or third-party right.

12. Governing law
These terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the courts in the state where our business operates.

13. Contact
Questions about these Terms of Service can be sent to [email protected].