Shipping policy

All orders placed with iGet HQ are dispatched from our warehouse located in Australia. We only ship to addresses within Australia.

Processing time
Orders are processed Monday to Friday, excluding public holidays in the warehouse’s state. We aim to dispatch in-stock items within 1–2 business days after your order is confirmed and payment has cleared. During peak or sale periods, processing may take an additional business day.

Delivery options and timeframes
We use reputable Australian carriers. Estimated delivery timeframes after dispatch are:

• Standard shipping: 3–7 business days (metro); 5–10 business days (regional/remote)

• Express shipping: 1–3 business days (metro); 2–5 business days (regional/remote)

These timeframes are estimates only and may be affected by factors outside our control. iGet HQ is not liable for delays caused by the carrier, weather, or incorrect delivery details.

Shipping rates
Shipping costs are calculated at checkout based on your delivery address and the selected shipping method. Orders over a certain value may qualify for free standard shipping; any current offer will be displayed on the cart page.

Age verification on delivery
Your order may be subject to age verification. The carrier may request proof of age (18+) at the point of delivery. If age verification cannot be completed, the parcel will be returned to us and you will be refunded for the products (excluding shipping costs) in line with our Refund Policy.

Authority to leave
If you provide an Authority to Leave (ATL) instruction during checkout, the carrier will leave the parcel unattended. iGet HQ takes no responsibility for parcels lost or damaged after an ATL delivery has been completed by the carrier.

Order tracking
Once dispatched, you will receive a shipping confirmation email with tracking details. You can track your order via the link provided.

If you have any questions about shipping, contact us at [email protected].