Refund policy

Refunds are processed in accordance with our Returns & Exchanges Policy and the Australian Consumer Law.

When we issue refunds
Refunds will be made to the original payment method when:

• A product has a major fault, cannot be repaired or replaced, and a refund is elected or determined to be the appropriate remedy

• An order is cancelled before dispatch, in accordance with our Order Cancellation Policy

• A returned change-of-mind item meets all conditions and a refund is approved (where store credit has been agreed as an alternative, that will be issued instead)

Refund processing time
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5 business days. The time it takes for funds to appear in your account depends on your financial institution and is outside our control.

Refunds for shipping costs

• If we agree that a product has a major failure, your original shipping cost will also be refunded.

• For change-of-mind returns, original shipping charges are non-refundable, and any return shipping cost is your responsibility.

• If an order is cancelled before dispatch, any shipping fees paid will be fully refunded together with the product price.

Partial refunds
Partial refunds may be granted at our discretion where a returned item is not in its original condition, is missing parts, or shows signs of use not attributable to a fault.

For any refund-related inquiries, reach out to [email protected].