Privacy policy

iGet HQ is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose, and store personal information.

What we collect
We may collect personal information including your name, delivery address, billing address, email address, phone number, payment details, date of birth, and order history. Date of birth is collected to verify that you are at least 18 years old, as required for the purchase of age-restricted products.

How we collect it
We collect personal information directly from you when you place an order, create an account, subscribe to marketing, or contact customer service via [email protected]. We also collect information automatically through cookies and similar technologies when you browse the website (see “Cookies” below).

Why we collect and use it
Your personal information is used to:

• Process and deliver orders

• Communicate about your order status and respond to inquiries

• Carry out age verification

• Send marketing communications where you have opted in (you can unsubscribe at any time)

• Improve the website experience and prevent fraud

Disclosure to third parties
We may share your information with trusted service providers who help us operate the store, such as payment processors, shipping carriers, email marketing platforms, and IT support. These providers are only given the information necessary to perform their function and must handle it in line with Australian privacy law. We do not sell, trade, or rent personal information to any other parties. We may also disclose information if required by law.

Data storage and security
Your information is stored on secure servers, which may be located in Australia or overseas. We take reasonable technical and organisational measures to protect your data against misuse, loss, unauthorised access, and disclosure. No internet transmission is entirely secure, and we cannot guarantee absolute security.

Cookies
Our website uses cookies and similar tracking tools to remember your preferences, analyse traffic, and support marketing activities. You can adjust your browser settings to decline cookies; however, this may affect the functionality of the store.

Access and correction
You may request access to the personal information we hold about you by emailing [email protected]. We will respond within a reasonable timeframe. If any information is inaccurate, you can ask us to correct it. In limited circumstances permitted by law, we may decline an access request; we will give you reasons in writing if that occurs.

Marketing communications
With your consent, we may send you marketing emails about products, promotions, and updates. Every marketing email includes an unsubscribe link. You can also opt out by contacting [email protected]. Opting out of marketing does not affect transactional emails related to your orders.

Complaints
If you believe we have breached your privacy rights, please contact us at [email protected]. We will investigate and respond to your complaint. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

Updates to this policy
This Privacy Policy may be updated from time to time. The latest version will be posted on this page, and we encourage you to review it periodically.

If you have any questions about our privacy practices, please email [email protected].