Returns & Exchanges Policy

This policy applies to purchases made through the iGet HQ online store.

Change of mind returns
You may return unopened, unused items in their original sealed packaging within 30 days of delivery for an exchange or store credit. A return authorisation must be requested by emailing [email protected] before sending the item back.

Change-of-mind returns are not available for:

• Opened or used products (including opened e-liquid bottles, pods, or devices)

• Products where the hygiene seal has been broken

• Clearance or final-sale items marked as non-returnable

Return shipping for change of mind is at your expense. We recommend using a tracked service, as iGet HQ is not responsible for items lost in return transit.

Faulty or damaged products
If a product arrives faulty, damaged, or does not match its description, you may be entitled to a remedy under the Australian Consumer Law. Remedies may include a repair, replacement, or refund depending on the nature of the fault.

To report a faulty item, contact us at [email protected] within a reasonable timeframe. Please provide:

• Your order number

• A description of the fault

• Clear photos or video showing the issue

We will assess the claim and, if approved, provide a prepaid return label or advise of the remedy. Returned items must include all accessories and packaging. Once we receive and inspect the item, we will implement the agreed remedy without unreasonable delay.

Return shipping for faulty products
Where a product is confirmed to have a major failure, we will cover the cost of return shipping within Australia. For minor failures, we may arrange repair or replacement at our cost; we will advise you of the process at that time.

Proof of purchase
A valid order number or receipt is required for all returns. We reserve the right to refuse returns where proof of purchase cannot be verified.

This policy does not exclude or limit any rights you have under the Australian Consumer Law.